Billing and renewal
Subscriptions renew automatically every month on the date you first subscribed. Prices are in US dollars (USD) and include tax. NT$ amounts shown for Taiwan are for reference only; the final amount depends on your card issuer's exchange rate, and your issuer may charge a foreign transaction fee.
Cancelling
You can cancel at any time from the Billing page. You won't be charged again, and you keep your plan until the end of the period you already paid for; after that you move to Free and Free-plan limits apply. If you cancel while a payment has failed, the cancellation takes effect immediately.
Failed payments and grace period
If a renewal payment fails, you get a grace period of up to 35 days from the original renewal date. Your plan keeps working during the grace period, using the previous period's scan allowance, and you can update your payment method on the Billing page. If the payment provider stops retrying earlier, or payment still hasn't succeeded when the grace period ends, you move to Free.
Refunds
Within 7 days of your first subscription you can request a full refund by emailing support@sag3o.com. Renewal charges and payments older than 7 days are not refundable, but you can still use your plan until the end of the current period after cancelling. This does not affect any rights you have under applicable law.
Changing plans
Switching directly between Pro and Biz isn't supported yet. To change plans, cancel your current subscription and subscribe to the new plan after the current period ends. Upgrades and downgrades are in development.
Payment processing and receipts
Payments are processed by Creem, acting as Merchant of Record, and Creem sends your receipts. Your card details are handled by Creem and never pass through or get stored on this site.
Contact
For any question about your subscription or payments, email support@sag3o.com.